| Step 1: |
Call our support group at 508-650-5900. The support technician will provide you with a six digit PIN. |
| Step 2: |
Enter that PIN in the field shown. |
| Step 3: |
You are prompted to download and run a small virus-free plug-in which will connect you to a member of our support team. |
| Step 4: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
| Step 5: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
