Boston Wireless National Accounts Program

Does your company have remote offices or stores across the United States?

Do you have a telecommunications partner to help you coordinate installations, training, and service orders for your business?

The Boston Wireless National Accounts Support Program is built to service any customer with offices and stores located throughout the United States. The concepts we use were initially developed by several of our employees responsible for building a national installations program while working for Nortel.

Don’t try to manage your national network with multiple vendors and system types. Put our proven formula for National Account Management to work for you…

Experience

• Clients ranging from 2 sites to several hundred sites
• Hundreds of successful installations
• Established vendor relationships
• Flexible accounting and billing

Dedicated Sales Consultant

• Provide timely information regarding technology and applications
• Help to standardize labor rates by regions
• Standardize system configurations, applications, and pricing

Project Management

• Dedicated Project Manager to gather the database for each new location
• Program, patch, back-up the programming for each system prior to shipping
• Label and test each phone and module prior to shipping
• Work with you to standardize “best practices and procedures” for remote sites

National Account Coordinator

• Coordinates the installation dates and times with the customer
• Manages the local vendor
• Works with your telco service provider to insure services are installed correctly
• Coordinates local training
• Facilitates service orders for moves, adds, changes to the system
• Facilitates service orders for emergencies

Ongoing Support

• 24x7 emergency support
• Technical assistance Monday through Friday, 8-5
• Engineering support via Remote Access and Go-to-Assist program