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Support

We have always felt our long term success would directly correlate to providing excellent support to our existing customers.  This core value has fostered a great deal of loyalty and ongoing partnerships over the past 2 decades.  We are committed to working with you on issues and standing behind the solutions we provide.  

The basics of our support structure: 

• Live Customer Support: Staffed with a group of professionals to take your calls and emails, answer questions, troubleshoot through remote access, and schedule field visits from our technicians.
• Remote Access:  We use remote access to address customer issues immediately by connecting directly into your phone system to resolve problems or make changes for you. 
• Remote Assist/ LogMeIn Rescue: Remote Assist gives us the ability to help you without scheduling a site visit.  One of our support technicians will set a secure connection with a computer on your network.  We utilize this service for training, enabling applications and licenses, software upgrades (when applicable), and troubleshooting a variety of issues that may be related to the computer or IP components.
• Field support:  We are very fortunate to have a group of experienced field technicians who have been on our team for several years.  Our technicians are experienced in all aspects of a communications platform.  They are versed in the installation and maintenance of all the products and applications we sell and maintain.             

Please see our Solutions and Partners pages for a complete overview of products we can help you with.