Unified Communications
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Unified Communications

To achieve UC and other next-generation benefits, companies must build the right foundation, and make telephony a seamless part of information technology. However, UC is a moving target right now, with various vendors using the term in different ways to emphasize an evolving group of capabilities.

To get the full benefits of UC, businesses need to build an infrastructure that can integrate the best applications into a seamless UC environment. After all, UC is really about eliminating islands of communication. A communications system that integrates completely and easily into your desktop environment and your business processes can help transform the way you work and communicate

Analysts at industry research firm Gartner have identified 16 features that comprise a complete UC solution:

  1. Telephony
  2. Unified Messaging
  3. Desktop Client
  4. Email
  5. Instant Messaging (IM)
  6. Audio Conferencing
  7. Video Conferencing
  8. Web Conferencing
  9. Converged Conferencing
  10. Notification Service
  11. Personal Assistant
  12. Rich Presence Service
  13. Communications-Enabled Business Processes
  14. Contact Center
  15. Mobile Solutions
  16. Collaboration

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