Computer Telephony Integration

Computer Telephony Integration (CTI) enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call.

Common Uses:

• Click to call from popular groupware applications such as Microsoft Outlook.
• Clock to call and incoming screen “pop” from CRM applications such as ACT!, Goldmine, Saleslogix, Salesforce.com, Microsoft CRM