Customer Satisfaction Survey

What other company or products did you consider before purchasing from Boston Wireless?

What were the motivating factor(s) in choosing Boston Wireless over those competitors?

Survey Instructions: Please circle the most appropriate response for the following questions with 1 being Dissatisfied and 5 being Extremely Satisfield.

	1	2	3	4	5
Please rate the responsiveness of the Boston Wireless Sales Consultant:
Please rate your overall sales experience:
Please rate the overall planning and project management of the installation:
Please rate the documentation used for training:
Please rate the overall end user training:
Please rate the responsiveness of the Boston Wireless Installation Team:
Please rate the cleanliness of your telephone equipment area post install:
Please rate the overall installation of your Nortel System:
Please rate the overall performance of the Nortel System:
Please rate your overall experience with Boston Wireless:

What percentage of your employees attended our training session (if applicable):

25+% 50+% 75+% 100%

	Yes	No
Was any follow up work required on your system after the installation?
If yes, was it provided in a timely fashion?
Would you consider purchasing another product or service from Boston Wireless?
Would you allow Boston Wireless to use you as a customer reference?

Please provide us with your name:

Additional comments: