American Tower Corporation

Business Size: 1200+; 17 locations
Industry: Wireless
Products: ShoreTel
Customer Since: 2008

Boston Wireless and ShoreTel help American Tower bring together employees around the Globe.

Key Challenges:

• Replace existing NEC Legacy PBX system which was in place for 20 years
• Bring sites online without disruption
• Integrating the ShoreTel platform to the NEC for a phased ShoreTel deployment
• Give the IT Department a platform to be centrally administered and redundant
• Enhance the Contact Center functionality.

Benefits

• Cost control and immediate savings for self maintenance
• High level of redundancy with no single points of failure
• Single unified platform for all employees to transfer and make calls
• Leverage existing MPLS network for Voice Traffic between all sites
• Seamless deployment to all sites using consistent Boston Wireless Project Management to program and train

American Tower (NYSE: AMT) is a leading independent owner and operator of wireless and broadcast communication sites. Our global portfolio includes approximately 30,000 owned or managed sites and is experiencing steady growth. In addition to leasing space on towers, we provide customized collocation solutions through our Distributed Antenna Systems (DAS) that support seamless in-building and outdoor wireless coverage.

Headquartered in Boston, Massachusetts, American Tower has local offices across the United States and in Mexico, Brazil, India and the United Kingdom.